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Communication Skills

Introduction
"He that has eyes to see and ears to hear, may convince himself that a mortal can keep a secret. If his lips are silent, he chatters with his fingertips, betrayal oozes out of him at every pore."
Freud


Whether we intend to or not, whenever we are with others, we are communicating. It may be through our words, or the way we put our words across, or it may be through our body language. People form opinions about us, based on how we communicate and we in turn form opinions about others, based on their communication. It is a researched fact that a majority of interpersonal problems occur due to improper communication.

Objective
This 2-day workshop on "Effective Communication Skills", seeks to address some of the problems associated with communication, and impart skills that would enable participants to create a positive impact through effective communication

Course contents
  • The elements of Communication
  • Filters & barriers in communication
  • Understanding Personality styles
  • Basics of Neuro Linguistic Programming (NLP)
  • Techniques in effective communication
  • Rapport Building
  • Ensuring clarity
  • Listening skills
  • Assertiveness
  • Telephone etiquette
  • Communicating in meetings
  • Giving and receiving feedback Methodology
    The workshop will revolve around exercises & role-plays. The focus will be on relating the theory of communication to real life application.